Shipping policy

Mikoko Market ships across Canada. Orders are picked, packed and dispatched from our fulfilment facilities in Canada to all ten provinces and the three territories. We do not ship outside Canada at this time.

Delivery time

Handling: within 1 business day. That is the time between you placing your order and it leaving us for the carrier.

Transit: 1–3 business days to most Canadian addresses. Delivery is by national and regional parcel carriers. The carrier's own estimate appears with your tracking.

Business days are Monday to Friday, excluding statutory holidays. Orders placed on a weekend or holiday start their clock the next business day.

Deliveries to remote and northern communities can take longer, as carrier service to those areas runs on its own schedule. We will always show you the carrier's estimate with your tracking.

Free shipping on orders over $99. The $99 is your order subtotal after any discounts, before taxes and shipping. Reach it and shipping is on us, anywhere in Canada.

Tracking your order

You'll get an order confirmation by email as soon as you check out, and a second email with a tracking number as soon as your parcel is on its way. If you have not received a shipping confirmation within two business days, please get in touch.

Delivery address

Please double-check your shipping address at checkout, including unit and buzzer numbers. We can correct an address only before the order ships, so email us right away if something is wrong. If a parcel comes back to us as undeliverable because of an incorrect or incomplete address, our refund policy sets out your options.

Delays, damage and missing parcels

Once a parcel is with the carrier, its progress is in the carrier's hands. Weather, service disruptions and peak periods can push a delivery past our usual window, and we appreciate your patience when they do.

Please inspect your order when it arrives. If anything is damaged, missing or not what you ordered, contact us right away at info@mikokomarket.com and we will make it right. If tracking shows your parcel as delivered but you cannot find it, check with your building or neighbours first, then let us know within seven days of the delivery date so we can open a trace with the carrier.

Returns

Returns, exchanges and refunds are covered by our refund policy, not this one.

Questions

Email info@mikokomarket.com or call 403-470-4420. Mikoko Market is a trade name of Kanucks Gear Inc., 1022 Suncastle Dr SE, Calgary, Alberta T2X 2X1.